Distance Selling Agreement

ARTICLE 1: PARTIES

1.1. This Distance Selling Agreement and its annexes, which form an integral part (hereinafter referred to as the “Agreement”), On one side Fatih Mah. 12th St. Alden Otelcilik A.Ş. located at No:3/1 Ürgüp/Nevşehir. (hereinafter referred to as “Hotel”) and on the other hand “https://alden-hotel-cappadocia.hotelrunner.com/bv3/search?search=%7B%22checkin_date%22:%222024-05-23%22,%22checkout_date%22:%222024-05-24%22,%22room_count%22:1,%22total_adult%22:2,%22total_child%22:0,%22rooms%22:%5B%7B%22adult_count%22:2,%22guest_count%22:2,%22child_count%22:0,%22child_ages%22:%5B%5D%7D%5D%7D&locale=tr&currency=EUR” It is concluded between the person(s) (hereinafter referred to as “Customer”) who declared their information by making a reservation on
=1 (hereinafter referred to as “Website”), within the following terms and conditions. 1.2. In the Agreement, the Hotel and the Customer will be referred to individually as the “Party” and together as the “Parties”.

ARTICLE 2: SUBJECT

The subject of this Agreement is the purchase of accommodation services at the Hotel, which the Hotel sells via its Website, telephone or other remote communication means, by making a reservation within the date ranges determined by the Customer, and the rights and obligations of the Parties in this context, No. 6502. It is related to the determination in accordance with the Law on Consumer Protection and the Distance Contracts Regulation.

ARTICLE 3: PRICE AND PAYMENT TERMS

3.1. Information regarding the accommodation service subject to the contract, the total price including taxes ( hereinafter referred to as the “Contract Price”) and the payment method are available on the relevant page of the Website before payment is made. The Contract Price includes only the accommodation services specified on the Website and the registration/reservation document and the services specified within the concept; Any goods and services other than those specified will be charged extra. For the avoidance of doubt, including, but not limited to, the extra food and beverages that the Customer will receive, in addition to the accommodation services included in the Contract Price, any expenses, transportation and all other goods and services that are not within the scope, as well as any taxes, duties, duties and taxes related to them. Other financial obligations are excluded from the Contract Price and will be paid separately by the Customer.

3.2. In addition to the payment obligations specified in Article 3.1, the Customer is obliged to pay interest, interest, interest, expense, exchange rate difference and other payments under any name whatsoever to be notified by the Hotel at any time.

3.3. The Customer will fulfill its payment obligations under the Agreement (including the Agreement Price) by credit card.

3.4. The Customer is obliged to make the Contract Price and all other payments – if any – during the reservation registration; If there are incomplete or untimely payments, the reservation for the accommodation service will not be finalized and the sale will not take place.

3.5. The invoice to be issued within the scope of the reservation made in accordance with the Agreement will be issued to the invoice address specified by the Customer on the date of departure from the Hotel, following the payment by the Customer. If the invoice address section is left blank by the Customer, the invoice is issued to the address specified in the Customer’s contact information. The invoice is issued as an electronic invoice and sent by e-mail to the address provided by the customer. The invoice for other payment obligations arising within the scope of the Agreement, including purchases and expenditures of goods and services other than the Contract Price by the Customer during the stay , is issued as an electronic invoice on the date of the Customer’s departure from the Hotel and sent by e-mail to the address provided by the customer, upon request of the customer. If so, a printout of the invoice is delivered by hand at the time of check-out. Within the scope of this Article, the Hotel is not responsible if the invoice cannot be delivered due to incorrect address or other reasons .

3.6. Among the payments to be made within the scope of the contract, those specified in foreign currency can be made by the Customer in the relevant foreign currency or in Turkish Lira at the foreign exchange selling rate of the Central Bank of the Republic of Turkey valid on the date of payment .

3.7. Refunds that may arise within the scope of the Agreement will be deducted from the Hotel’s receivables arising for any reason within the scope of the Agreement and will be made by the Hotel to the credit card or bank account used during the reservation.

ARTICLE 4: CANCELLATION, CHANGE AND OTHER PROCEDURES RELATED TO RESERVATION

4.1. Unless otherwise expressly stated in the Agreement, change requests and cancellations regarding reservations made within the scope of the Agreement must be notified to the OTEL via [email protected]. If the Customer requests change or cancellation by calling the Hotel’s phone number 444 23 50, Fatih Mah. 12th St. Necessary help and support will be provided to make a notification at No:3/1 Ürgüp/Nevşehir.

4.2. The Customer accepts, declares and undertakes that the following terms and conditions will apply in case of reservation cancellation/change:

a. For cancellations made by the Customer up to 7 days before the hotel check-in date, only for cancellable reservations, the Contract Fee will be refunded to the Customer. However, the Customer may not stay at the Hotel for any reason, except if he or she certifies with an official document the illness of himself or his first-degree relatives that requires rest for at least 10 (ten) days and/or the death of these people and/or the existence of a force majeure situation that will prevent him from staying at the Hotel. In case of cancellations made less than 7 days before the date of entry to , you will be responsible for the entire Contract Price; He cannot claim any refund, right, receivable or compensation from the Hotel under any name, including the Contract Price. For non-cancellable reservations, the Buyer declares that he will pay the full accommodation fee at the time he makes the reservation and will not request cancellation.

b. If the Customer requests a change in the accommodation/reservation conditions, including the reservation dates, for any reason, this change request can be processed provided that the request is notified to the Hotel 7 days before the check-in date and the Hotel is available for change, otherwise the current reservation conditions will be valid. It will continue to happen. The hotel will evaluate the change requests notified to it in accordance with the period specified in this Clause, at its sole discretion, and realize them to the extent possible. Additional fees, if any, that may arise due to changes to be made in the accommodation/reservation conditions in accordance with this Clause, will be paid by the Customer on the date of the change; otherwise the change will not be made; If the price decreases due to changes in the reservation conditions, a refund will be made to the customer’s credit card in the amount of the difference. Regardless of the date on which the reservation process is completed, if the check-in date to the Hotel is shorter than stated in this Clause, the Hotel reserves the right not to make the changes requested by the Customer . If the Customer requests a change in the reservation dates for any reason before entering the Hotel, the list prices valid on the dates subject to the change will be valid, even if the reservation is made with a discount or as an early reservation.

c. If the Customer does not enter the Hotel on the check-in date without giving written notice that he cannot reach the Hotel and/or without canceling the reservation in accordance with the Agreement, the Hotel will cancel all reservations made on behalf of the Customer as of 24 (twenty-four) hours after the check-in time. has the right to do so. Due to cancellation made by the Hotel and/or delays in the Customer’s entry to the Hotel, whether notified by the Customer or not, the Customer shall not be entitled to any refund from the Hotel, under any name whatsoever, including the entire Contract Price or the part corresponding to the periods not stayed due to delay. cannot claim rights, receivables or compensation. However, if the Customer certifies with an official document the death of himself or his first-degree relative, an accident, a serious illness, or the existence of force majeure circumstances that will prevent him from staying at the Hotel, the costs of the periods not stayed in accordance with the Agreement will be refunded.

D. If the Customer wishes to check out of the Hotel on a date before the end of the reservation period and/or does not use the accommodation service subject to the Agreement partially or completely, he/she is responsible for the entire Agreement Fee; The Hotel cannot claim any refund, right, receivable or compensation under any name, including the Contract Price. However, if the Customer certifies with an official document the death of himself or his first-degree relative, an accident, a serious illness, or the existence of force majeure circumstances that will prevent him from staying at the Hotel, the costs of the periods not stayed in accordance with the Agreement will be refunded.

to. The hotel may change or cancel the reservation partially or completely, if deemed necessary, by informing the Customer. In case of cancellation and if the customer does not accept the change, he has the right to cancel his reservation and receive a refund for the periods not accommodated in accordance with the Agreement.

ARTICLE 5: CONDITIONS REGARDING THE ACCOMMODATION SERVICE SUBJECT TO THE CONTRACT

5.1. Accommodation/reservation method and conditions, hotel check-in and check-out dates, names of the people who will stay, the type of facility-room where the accommodation will be made and other information regarding the reservation are included in the registration/reservation document, which forms an annex and an integral part of the Agreement. This information is sent by e-mail to the address provided by the Customer at the time the reservation is made.

5.2. The Customer accepts, declares and undertakes to comply with the rules announced or notified by the Hotel in any way during his stay.

5.3. On the day of check-in, regardless of arrival time, check-in will take place at 14:00 at the earliest; On the day of departure, the rooms will be vacated at 12:00 at the latest, regardless of the departure time from the Hotel.

5.4. If the Customer checks in to the Hotel late for any reason on the check-in date and/or checks out from the Hotel early on the check-out date for any reason, the Hotel will not be entitled to any refund, including the Contract Fee, under any name. cannot claim rights, receivables or compensation.

5.5. Identity and age checks are carried out when entering the hotel. The difference in price arising from incorrect/incomplete declaration and/or registration in the registration/reservation process will be collected from the Customer upon check-in to the Hotel.

5.6. Child discounts are valid for stays in the same room as parents. In reservations for families with children, the child’s age declared by the Customer is taken into account. However, if a difference is detected between the child’s age on the ID card and the age declared/recorded in the registration/reservation process, the resulting difference will be collected from the Customer at the time of checking in to the Hotel.

5.7. The Spa at the hotel accepts guests aged 12 and over due to its concept. You must inform the SPA center in advance by calling 444 23 50 for the dates and times you want to receive spa treatments and massages.

5.8. The customer will stay between the dates specified in the reservation. If the Customer wishes to extend the duration of his stay, he will notify the Hotel of his request and if this request is accepted by the Hotel, he will be able to extend the duration of his stay by making the payment for the extended dates.

5.9. The Customer will notify the Hotel authorities in writing of his/her complaints regarding the performance of the accommodation service. Otherwise, you will be deemed to have accepted that the relevant service subject to the complaint was provided by the Hotel without any defects, flawlessly, completely and on time. Therefore, if the Customer continues to use the relevant service subject to the complaint despite complaining about it , without notifying the Hotel authorities, he/she cannot make any requests for replacement service, refund or other requests arising from the relevant legislation provisions regarding the service subject to the complaint.

5.10. The Hotel has the right to change the artist for any reason (such as the artist getting sick) in accommodations that are advertised and sold as having an artist on holidays, New Year’s Eve and similar occasions.

5.11. The Customer bears all responsibility for not fulfilling his obligations under the Agreement at all or as required (including the information he shared, including credit card information, being incorrect or misleading), and for these reasons, all kinds of rights, receivables, etc. that may be directed against the Hotel. He accepts, declares and undertakes that he will hold the Hotel harmless from any material/non-pecuniary damage or compensation and that he will compensate the Hotel for all kinds of damages.

5.12. If the Customer prefers to pay by credit card, there are technical protection measures regarding the security of the credit card information. The Hotel has no liability for any damages that the Customer may incur due to any reason, including unauthorized access and/or unauthorized transactions from the system .

ARTICLE 6: TERM, EXPIRATION / TERMINATION

6.1. The Agreement will enter into force on the date the accommodation service subject to the Agreement is purchased by the Customer and will automatically terminate on the end date of the reservation period.

6.2. The Hotel will provide the accommodation service subject to the Agreement within the date range determined by the Customer in accordance with the Agreement. If the Hotel does not fulfill this obligation at all or properly without a justified reason, the Customer may terminate the Agreement with a written notice. In this case, the Hotel will refund the part of the Contract Fee it collected , corresponding to the periods in which the accommodation service was not provided, to the Customer within 14 (fourteen) days from the date of receipt of the termination notice, by offsetting it from the receivables arising for any reason within the scope of the Contract.

6.3. In the event of a justified reason, including but not limited to the Customer not performing its obligations under the Agreement at all or properly and/or not acting in accordance with the rules of good faith, committing a crime and/or having a contagious disease, the Hotel shall notify the Customer in writing. may terminate the Agreement immediately by giving notice.

6.4. If the Hotel terminates the Agreement with a justified reason or the Customer terminates the Agreement without a justified reason, the Customer cannot claim any refund, right, receivable or compensation from the Hotel under any name whatsoever, including the Contract Price.

6.5. In cases where the performance of the accommodation service subject to the Agreement becomes impossible for any reason (including force majeure situations), the Hotel may terminate the Agreement by notifying the Customer in writing or via any permanent data storage within 3 (three) days from the date of learning of the relevant situation, in this case. It will refund the portion of the Contract Price it collected, corresponding to the periods when the accommodation service was not provided, to the Customer within 14 (fourteen) days from the date of notification, by offsetting it from the receivables arising for any reason within the scope of the Contract.

6.6. If the Hotel terminates the Agreement without a justifiable reason, it will deduct the portion of the Contract Price collected corresponding to the dates on which the accommodation service could not be provided, from its receivables arising for any reason within the scope of the Agreement, within 14 (fourteen) days from the date on which the termination notification reaches the Customer. will refund it to the Customer.

6.7. In case of expiration/termination of the Agreement for any reason, the Hotel reserves the right to collect/demand from the Customer its receivables arising before the expiration/termination in accordance with the provisions of the Agreement and the relevant legislation.

ARTICLE 7: OTHER PROVISIONS

7.1. Even if the Customer is unable to sign/electronically confirm the Agreement, if the Customer completes the payment due to the Customer having access to the Agreement via the Website, catalogue, advertisement, permanent data storage or any other means, his/her reservation will be subject to the terms and conditions in the Agreement. .

7.2. Other persons who do not sign the Agreement/do not approve the Agreement but benefit from the accommodation service subject to the Agreement are deemed to have accepted the terms and conditions of the Agreement as well as the person who signed/approved the Agreement. The hotel has the right to apply to other persons benefiting from the accommodation service, at its sole discretion, for payments under any name whatsoever from the person who signed/approved the Agreement.

7.3. Each Party agrees that all kinds of technical, commercial, administrative, financial and legal information obtained by and/or related to the other Party will be considered “Confidential Information” within the scope of the Agreement, and that it will carefully protect this Confidential Information and keep it secret. and will keep it confidential; It accepts, declares and undertakes that it will not disclose, disclose, make public, use and/or make available the Confidential Information to any third party, personally and/or through third parties, for any reason whatsoever, except for the requests of the competent authorities. . Obligations under this Article will remain valid and enforceable indefinitely, even in the event of termination of the Agreement.

7.4. Force majeure is the event that occurs after the effective date of the Agreement, beyond the control of the Parties, despite the Parties having shown the necessary care and attention and taken precautions, and which the Parties could not reasonably foresee and whose consequences they could not prevent with reasonable expenses on the effective date of the Agreement, and/ or events that they cannot prevent without wasting time. Force majeure events are other events that can be considered force majeure in accordance with this Article, including terrorism, epidemics, quarantine restrictions, strike-lockout, war, flood, fire. Neither Party will be liable for failure or delay in performing any of its obligations under the Agreement due to force majeure.

7.5. The Customer accepts, declares and undertakes that he/she will not transfer or assign the Agreement and its rights, receivables and obligations arising from the Agreement (including reservation), partially or completely, permanently or temporarily, to third parties without obtaining the Hotel’s prior written consent. However, the Hotel has the right and authority to transfer/assign its rights, receivables and obligations arising from the Agreement, partially or completely, permanently or temporarily, to third parties without obtaining the Customer’s prior written consent.

7.6. Unless otherwise expressly provided for within the scope of the Agreement, notifications within the scope of the Agreement will be made in writing and presented personally, or by fax message or e-mail with written confirmation of receipt, or by pre-paid registered or registered letter, by the Parties in Article 1. will be sent to the specified addresses or another address notified in writing by the other Party. The Customer accepts that the address specified in Article 1 is their notification address, and that notifications to this address will have all the legal consequences of legally valid notification, unless the Customer notifies the Hotel of any changes in the notification address immediately, but within 2 (two) days at the latest, from the date of change, declares and undertakes.

7.7. If any term or condition of the Agreement is determined to be void, invalid or unenforceable, or if its terms and conditions are missing, the other terms and conditions of the Agreement will remain in full force and effect. In such a case, the Agreement will be interpreted and applied as if the relevant term and condition had been removed from the text of the Agreement.

7.8. The Agreement constitutes the entire agreement of the Parties on this subject and supersedes all previous agreements, agreements, understandings, negotiations, promises, conditions, offers, compromises, statements and commitments (including but not limited to those enumerated) made between the Parties regarding the subject matter of the Agreement. passes and brings them to an end.

7.9. The Customer undertakes that the Hotel’s commercial books, computers, records and other information and documents will constitute valid, binding and definitive evidence in all disputes and disputes arising from the conclusion/implementation of the Agreement; He accepts, declares and undertakes that he will absolve the Hotel from the offer of oath and that this Article is in the nature of a conclusive evidence contract within the meaning of Article 193 of the Code of Civil Procedure No. 6100.

7.10. The Agreement will be governed by and interpreted in accordance with Turkish law. In order to resolve all disputes or controversies arising from the conclusion and/or implementation of the Agreement, Consumer Problems may be appealed to the Arbitration Committee/Consumer Courts, in accordance with legal monetary limitations.

7.11. Preliminary information obtained by the Customer about the information regarding the accommodation service subject to the Contract (including the qualifications, price, payment and return conditions, and performance of the accommodation service subject to the Contract), through the relevant pages on the websites, the registration/reservation document and any permanent data storage. is an annex and an integral part of the Agreement. The Customer obtains preliminary information about the information regarding the accommodation service subject to the Contract (including the qualifications, price, payment and return conditions, and performance of the accommodation service subject to the Contract) through the relevant pages on the websites, registration/reservation document and any permanent data recorder, He accepts, declares and undertakes that he has received a copy of all written matters, including the Agreement, in electronic form or on another permanent data storage device, that he has read them and is informed, and that he has approved all written matters, including the Agreement, electronically or on another permanent data storage device.

ALDEN HOTEL INC. Information Text within the Scope of Personal Data Protection Law No. 6698 Alden Otelcilik A.Ş. As we respect and attach importance to the privacy of private life. For this reason, we would like to inform you about your rights regarding the use and protection of your personal data within the scope of the Personal Data Protection Law No. 6698 (hereinafter referred to as “KVKK”).

a) Data Controller Alden Otelcilik A.Ş. We hereby inform you that we process your personal data as the data controller within the scope of KVKK and other relevant legislation.

b) Personal Data Processed In accordance with KVKK and other relevant legislation, the personal data categories and explanations to be processed within the scope of the purposes and legal reasons specified in this Information Text within the Scope of the Personal Data Protection Law No. 6698 are as follows:
Identity Information: Name-surname, place and date of birth. , nationality, TR ID number, accompanying guest name-surname, place and date of birth, Contact Information: Address, Telephone number, e-mail address, Financial Information: Bank account information, Special Personal Data, Photo, Health status and medication use Information, Other: Room number, Vehicle license plate information, Smoking information, Allergen Status Information

c) For what purpose will personal data be processed? Your personal data will be recorded in the online software systems used by Alden Otelcilik A.Ş. to carry out the processes related to the accommodation service, to carry out sales and marketing policies of Alden Otelcilik A.Ş. Carrying out the necessary work by our business units to benefit you from the products and services offered by Alden Otelcilik A.Ş., Measuring and increasing customer satisfaction, Alden Otelcilik A.Ş. Collecting and evaluating any complaints and suggestions regarding its products and services, Alden Otelcilik A.Ş. Recommending to you the products and services offered by; Planning and/or execution of market research activities for the sales and marketing of products and services, ensuring the legal, technical and commercial job security of relevant persons in business relations, monitoring and carrying out legal affairs, carrying out financial and/or accounting affairs, for the purposes of KVKK. “a) It is clearly foreseen by law” as stated in Article 5 (2), “c) It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”, “ç) It is mandatory for the data controller to fulfill its legal obligation. ”, “e) Data processing is mandatory for the establishment, exercise or protection of a right”. Your personal data, Alden Otelcilik A.Ş. It will be processed with your explicit consent in accordance with the legal reasons specified in the KVKK and the Electronic Commerce Law, in order to inform you about campaigns and innovations regarding our services. Your special personal data will be processed by obtaining the express consent of the guest in accordance with the legal reason specified in Article 6 (2) of the KVKK, in order to verify the identity of the person to be served and to provide SPA massage and skin care services in a healthy manner.

d) To Whom and For What Purposes Processed Personal Data Can Be Transferred? Your personal data will be transferred without the explicit consent of the relevant person in accordance with Article 8 (2) (a) of the KVKK, for the following purposes: It will be shared with the General Directorate of Security in order to fulfill our legal obligations arising from the relevant legislation. It may be shared with notaries, enforcement offices and/or courts, if necessary, for the purpose of carrying out financial and/or accounting affairs within the scope of collection of fees for products and services. It may be shared with relevant public institutions and organizations, if necessary or upon request, in order to fulfill legal obligations in accordance with the relevant legislation. It will be shared with the contracted cargo company in order to deliver the items left or forgotten at the hotel. It can be shared with our lawyers as much as necessary within the framework of confidentiality obligation in order to follow the legal processes.

e) Method and Legal Reason for Collecting Personal Data: In order to fulfill the purposes specified in paragraph (c) of this text, your personal data may be collected verbally, in writing or by automatic or non-automatic methods, based on the legal reasons specified in Articles 5 (2) and 6 (2) of the KVKK. It is obtained electronically: filling out a form by the relevant person, sending an e-mail message, contacting by phone call, visiting the website and contacting via social media platforms. Sharing business cards during fair or seminar visits, online sales platforms, tourism agencies, organization companies, and transmission through solution partner institutions or organizations.

f) Your Rights Under Article 11 of the KVKK. Within the scope of Article 11 of the KVKK, you have rights as a data owner, and you can submit your requests regarding these rights in accordance with Articles 11 and 13 of the KVKK by filling in all the information specified in the Relevant Person Application Form. In accordance with the 1st paragraph and the Communiqué on the Procedures and Principles of Application to the Data Controller, “Fatih Mah. 12th St. No:3/1 Ürgüp/Nevşehir”, by coming to our company in person, via our registered e-mail address (KEP) as [email protected], in writing, through a notary public, or by registered letter, in order to identify your identity and not to give information to the wrong people. , by sending an e-mail to [email protected] using a secure electronic signature, mobile signature or (if any) the e-mail address notified to our company by you and registered in our systems, or by other methods to be determined by the Board in the future.

g) Storage Period of Personal Data Alden Otelcilik A.Ş. deletes, destroys and destroys personal data when the purpose of processing personal data is no longer valid and the mandatory storage periods determined within the scope of the Laws and other relevant legislation expire.

h) Changes and Updates This clarification text has been prepared within the scope of the Personal Data Protection Law No. 6698 and other relevant legislation. Relevant legal legislation and/or Alden Otelcilik A.Ş. Necessary changes can be made in the said information text in line with the changes that will occur in the personal data processing purposes and policies. The most up-to-date version of the Information Text can be accessed at https://www.alden.com.tr.